This policy is aimed at learners enrolled on Retrofit Academy CIC (TRA) courses that are Ofqual-regulated. It sets out the basis on which enquiries and appeals can be made, the process involved, and the way in which TRA will respond to such appeals. It is also for use by TRA staff to ensure they deal with all enquiries and appeals in a consistent manner and meet relevant regulatory requirements. The policy is intended for access by TRA staff, learners, QA personnel (IQA, assessors) and the Awarding Organisation.
Read the full Appeals and Policy Procedure:
Appeals and Policy Procedure v1.4
If you have any questions about the appeals process, please raise a ticket here or call 0330 055 7629.
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